Privacy Policy
Last updated:
Introduction
Tugni ("we," "our," or "us") operates a business operations platform that helps teams manage customer communication, support, commerce, and follow-up work. This Privacy Policy explains how we collect, use, and protect personal information when you use our services.
Information We Collect
Contact Information
We collect email addresses and account contact information during registration and workspace administration so we can provide access control, account notices, and support.
Workspace and Customer Data
We store business records, channel metadata, customer details, support tickets, orders, products, campaign data, and other operational information that you choose to manage in Tugni.
Conversation Data
When you connect supported channels, messages and related metadata pass through Tugni so they can be displayed, processed, routed, and retained according to the product behavior and your workspace usage.
Usage and Diagnostics
We collect service usage information, audit events, and technical diagnostics to operate, secure, and improve the platform. This can include internal activity metrics and analytics from the public marketing site.
Payment Information
Billing-related data may be processed to support usage-based billing and account management. Payment processing may involve third-party providers that handle payment data under their own terms.
How We Use Your Information
- To provide, maintain, and secure Tugni services
- To authenticate users and manage workspace access
- To deliver customer support and service notices
- To improve product functionality, reliability, and operational visibility
- To comply with legal obligations and enforce our terms
We do not send broad marketing emails by default. Communications from us are primarily service-related, operational, or in response to support requests.
Data Sharing
Service Providers
We share limited data with infrastructure, analytics, channel, and payment providers only as necessary to operate the service.
- Messaging providers: channel traffic is transmitted through the connected provider infrastructure.
- Analytics providers: we may use analytics tooling on the public marketing site to understand site usage.
- Payment providers: billing data may be shared with processors that manage payment workflows.
Legal Compliance
We may disclose information when required by law, court order, or when reasonably necessary to protect our rights, users, or service security.
Data Retention
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods can vary by data type, workspace state, and operational requirements.
Data Access and Deletion
You can manage much of your information directly in the product. If you need access, correction, export, or deletion help for data not exposed in the interface, contact us at the address below.
Data Security
We use standard technical and organizational measures to protect information, including:
- Encrypted transport over HTTPS
- Role-based access controls for workspace users
- Restricted internal access to production systems
- Security monitoring, validation, and regular operational updates
Your Rights
Depending on your location, you may have rights that include:
- Access to the personal information we hold about you
- Correction of inaccurate information
- Deletion of data, subject to legal or contractual retention limits
- Restriction or objection to certain processing
- Data portability where applicable
Updates to This Policy
We may update this Privacy Policy from time to time. If changes are material, we may notify affected users by posting an updated version on our site or by other reasonable service communication.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact privacy@tugni.com.