Customer side
One composition for conversation, care, and commerce.
Built for teams that want operational depth without the aesthetic weight of another back-office system.
Editorial customer operations
A calmer way to run the customer side of the business.
Tugni turns conversations, support, orders, campaigns, and operational context into one beautifully organized workspace, so the work feels more composed as it gets more complex.
WhatsAppSupportOrdersCampaignsAnalytics
Approach
The operational layer should feel as intentional as the brand layer.
Most customer tooling looks like machinery first and experience second. Tugni flips that order. It gives teams a workspace where support, sales, follow-up, and customer context feel part of the same system, not a pile of separate software decisions.
One emotional tone across the customer journey
Conversations, support, commerce, and follow-up stop feeling like disconnected systems stitched together after the fact.
A workspace designed to reduce noise
Ownership, context, customer history, and next actions stay close enough to feel calm instead of procedural.
Operational depth without the usual clutter
Tugni keeps the serious machinery underneath while presenting the work with more intention, more elegance, and more control.
Surfaces
Three surfaces, one emotional tone.
Tugni is not presented as a stack of modules. It is one continuous workspace with different depths depending on the moment the team is in.
01
Conversations
A front row seat to every customer moment.
Bring channels, ownership, and live context into a surface that feels composed instead of overloaded.
InboxAssignmentsChannel context
02
Operations
Support, orders, scheduling, and records without the swivel chair.
The next action can happen in the same environment as the conversation that triggered it.
SupportOrdersCalendar
03
Growth
Campaigns, plugins, and visibility built on the same foundation.
Follow-up and extension layers sit on top of real operating data, not duplicated fragments.
MarketingPluginsAnalytics
Rhythm
The workspace should feel quieter as the work gets louder.
That is the design brief behind Tugni: less dashboard energy, more confidence, more focus, and more continuity between the message and the action it deserves.
conversations operations growth
Signal
Bring clarity to the conversation first.
Let messages, owners, and memory live inside one clear frame instead of scattering across tabs and back-office surfaces.
Gravity
Keep the operational center of mass in one place.
Support tickets, product data, orders, appointments, and customer records should orbit the same story, not compete with it.
Extension
Add growth and visibility without losing the mood.
Campaigns, plugins, and analytics extend the workspace while preserving the sense of quiet control.
FAQ
Still practical. Just presented with more taste.
What is Tugni for?
Tugni is a customer operations workspace for teams that want conversations, support work, orders, follow-up, and operational visibility to live in one place.
Which channels can the inbox handle?
The current product surface includes channel support for WhatsApp, Instagram, Facebook Messenger, and Telegram, all routed into a shared inbox model.
Is Tugni only about support?
No. The platform is built for teams that need support, sales, scheduling, order handling, marketing follow-up, and analytics to stay connected instead of living in separate tools.
Can the workspace be extended?
Yes. Tugni includes marketplace and plugin capabilities so businesses can install partner apps and launch embedded workflows inside the Tugni shell.
How do teams get started?
Create a Tugni workspace, configure the business context, connect the channels you operate, and then bring support, commerce, and follow-up work into the same environment.
Enter Tugni
For teams that want the customer side of the business to feel more intentional.
Start a workspace, bring in the channels, and give support, operations, and follow-up a more coherent place to live.