AI sales inbox for chat-driven teams

Tugni

Close chat sales from one AI-guided workspace.

Bring WhatsApp, Instagram, Messenger, and Telegram into one revenue inbox with customer context, linked orders, and next-step guidance so your team can move faster without losing the thread.

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Unified channels

WhatsApp, Instagram, Messenger, and Telegram in one queue.

Visible context

Customer, order, owner, and next action stay in reach.

AI support

Drafts, prioritization, and follow-up prompts help the rep move.
WhatsAppInstagramMessengerTelegram
Live workspace preview
Revenue inbox AI-guided sales workspace

Elena Cruz

WhatsApp

Live conversation
Intent: Buy nowPriority: HighOwner: Camila
Customer 11:02

Hi, I want the skincare bundle. Can it arrive this week?

Camila 11:03

Yes. We have stock and I can share the order link with delivery options right now.

Customer 11:04

Perfect. If I pay today, can I also add the travel kit?

AI suggestion Suggested

Recommend bundle plus travel kit, confirm same-week delivery, and send the payment link.

Send catalogCreate orderSchedule follow-up
Reply with AI draft or take the next action
Why chat revenue leaks

Teams lose sales when chat context is split across tools.

Most chat sales ops still jump across channel inboxes, spreadsheets, order tabs, and memory. That slows the reply, weakens follow-up, and hides the next move.

Tugni replaces the tool-switching with one workspace built to move the conversation toward revenue.

01

Replies slow down

Reps bounce between separate inboxes, notes, and order screens before they can answer.

One queue keeps the conversation and context together from the first reply.

02

Hot leads cool off

Promising conversations stall when follow-up depends on a person remembering the next step.

Ownership and next action stay visible until the deal moves forward.

03

Buying signals stay hidden

Intent, customer history, and order status arrive too late to shape the response.

AI guidance and linked records make the commercial signal visible in the thread.

Product proof

The inbox becomes the sales workspace.

Tugni keeps the live conversation, the customer record, and the next action close enough that the rep can keep momentum without opening another tool.

  • Queue, owner, and status stay visible as the conversation moves.
  • Customer and order context stay attached to the thread instead of living in another tab.
  • AI assists the rep with suggestions and prioritization without hiding the human close.
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Live thread

Work the deal inside the active conversation.

The rep can stay inside the thread while still seeing ownership, status, and customer context around the conversation.

  • Conversation list, thread, and context live on one surface.
  • Customer record can be created or linked without leaving the inbox.
Tugni conversation view with thread and customer context visible in the same workspace.
Automation in context

Let AI handle repeatable steps without losing control.

Automation can answer standard buying questions, keep the queue moving, and still leave the rep ready to take over when the opportunity gets hotter.

  • Automated replies happen inside the same operational queue.
  • The team can see assignment, bot activity, and the live thread before stepping in.
Tugni inbox showing an automated conversation running inside the sales workspace.
Relationship record

Keep the customer record close to the conversation.

Customer history, ownership, notes, and linked commercial activity stay inside the same operating surface so follow-up does not reset every time a buyer returns.

  • The customer workspace stays connected to chat activity and ownership.
  • Relationship context remains visible for follow-up instead of living in separate tools.
Tugni customer record showing timeline, profile context, and linked commercial details.
Workflow

A simple path from inbound message to next action.

The operating model is straightforward: catch demand in one place, work the thread with context, and keep the follow-up owned until the opportunity moves.

01

Bring every channel into one queue

New conversations land in a shared inbox instead of scattered channel consoles.

02

Reply with context and AI guidance

Customer data, order status, and the suggested next move stay visible while the rep works the thread.

03

Keep the follow-up visible

Assignments, priorities, and next actions stay attached to the conversation until it closes or needs reactivation.

Automations

Automate the repeatable parts. Keep the close visible.

Tugni is built for commercial operations that want more speed without burying the moments that need human judgment.

01

Answer common buying questions

Handle repeat questions around availability, delivery, catalog, and pricing before they slow the queue.

  • Reduce manual repetition on high-volume conversations.
  • Keep escalation available when intent spikes.
02

Route higher-intent conversations faster

Use intent and ownership signals to surface the conversations that deserve faster action from the team.

  • Make hotter demand easier to spot inside the queue.
  • Keep assignment and accountability clear across the team.
03

Recover stalled follow-up

Keep promising threads from disappearing when a customer goes quiet or a quote needs another touchpoint.

  • Turn next-step reminders into a visible workflow.
  • Keep reactivation tied to the customer and the live thread.
Start free

Create your account and launch your first sales workflow.

Start in self-serve, create your first store, and shape the inbox around your team before you connect the channels that drive revenue.

  • Create the account first and land in onboarding immediately.
  • Set up the store and workspace before turning channels live.
  • Keep sales available only if you need rollout or migration help.

Need rollout help? Reach sales at sales@tugni.com .